Terms & Conditions
1 . Terms & Conditions
Please be aware that once you have submitted your order you will be unable to change any information. Please make sure to enter all information correctly. We are unable to accept any cancellations.
Please also be aware that tu-es-mon-tresor.com may not fulfill your order even once a purchase agreement has been enacted. In this case tu-es-mon-tresor.com may cancel your order and a full refund of payment will be made. Please be aware of the terms and conditions above when placing an order.
The information and services (hereinafter referred to as "Services") available and published on tu-es-mon-tresor.com, (hereinafter referred to as the "Site") operated and owned by TRÉSOR CO.,LTD. (hereinafter referred to as "TRÉSOR") shall be in compliance with the terms and conditions set forth herein (the "Terms & Conditions"). Use of this site constitutes acceptance of and agreement to be bound by the Terms & Conditions.
The term "Users of this Site" means any and all individuals or entities that use(s) this Site and its Services under the Terms & Conditions. Any use of this Site and its Services will constitute an acceptance of and agreement to comply with the Terms & Conditions.
3. Use of Services
Any User of this Site and its Services shall be in compliance with the Terms & Conditions when using this Site and its Services.
4. Prohibited Use
Users of this Site are prohibited from performing the following actions: (1.) To provide his/her or third party's false information during the use of this Site; (2.) To act in such a way as may impede or interfere with the Services to be provided by this Site; (3.) To act in such a way as may infringe upon intellectual property rights such as trademark rights, copyrights, design rights, patents, and/or portrait rights, privacy rights, publicity rights, or other rights or interests of TRÉSOR, any User of this Site, and/or any third party; (4.) To act in such a way that is or may potentially be damaging, detrimental, or of annoyance to TRÉSOR, Users of this Site, and any third party; (5.) To use Services using a credit card inappropriately. (6.) To act in such a way as may be a violation of public policy, the Terms & Conditions, or laws or governmental regulations of whatever jurisdiction; (7.) To act in such a way as may be harmful to the reputation of TRÉSOR or an impediment to the Services of this Site; (8.) To eradicate or alter information belonging to TRÉSOR, Users of this Site, and/or any third party; (9.) To transmit, provide, or recommend viewing programs containing computer viruses or other detrimental programs or software; or (10.) Any other actions that TRÉSOR reasonably regard as unacceptable.
5. Revisions and Scope of the Terms & Conditions
(1.) The Terms & Conditions are applicable to TRÉSOR and users of this Site and its Services. (2.) Each User of this Site acknowledges TRÉSOR’s right to revise or update in its entirety or partially the Terms & Conditions without any prior notice. (3.) Once TRÉSOR revises or updates in its entirety or partially the Terms & Conditions, the revised or updated provisions will be applied in connection with this Site and shall constitute the terms and conditions for providing Services through this Site.
6. Purchase of Merchandise
(1.) Users of this Site may purchase merchandise or procure certain services (hereinafter referred to as "Merchandise" from TRÉSOR. (2.) Users of this Site shall offer to purchase Merchandise in accordance with the procedures set forth by TRÉSOR, by use of the Services to place an order. (3.) Once an order is received, an email ("Order Confirmation") containing the order confirmation and order details will be sent from this Site. At this time, a purchase agreement will be enacted between the User and TRÉSOR pertaining to the corresponding order and all items contained therein. (4.) Once a purchase agreement has been enacted, cancellation of the order, changes to the details of an order or any of the terms and conditions of purchase may not be accepted. (5.) The previous clauses of this article notwithstanding, in the case that the User is found to have exercised misconduct or inappropriate behavior associated with the use of the Services, TRÉSOR will have the right to retract or cancel any purchase agreement and to take any other appropriate measures.
7. Method of payment for merchandise
(1.) The total payment amount for the Merchandise shall be the purchase price inclusive of any applicable sales tax, as well as the shipping costs, and any other service charges. (2.) The payment for Merchandise purchased through this Service can be made by the purchaser's own credit card [VISA, MASTERCARD, AMERICAN EXPRESS] of which the purchaser must be the user. (3.) When making a payment by credit card, TRÉSOR maintains the right to seek pre-approval for payment limited to the order total. Billing will take place after the order has begun the dispatch process. (4.) If payment is made by a credit card or PAYPAL, the purchaser shall be in compliance with the terms and conditions set forth in a separate agreement between the purchaser and the Credit Card Company. If for any reason there is any dispute or conflict between the purchaser and the credit card company, or any third party, it is the responsibility of the purchaser to settle such a dispute or conflict, and TRÉSOR will assume no responsibility in connection with such a dispute or conflict. (5.) For payments made by credit card, payment receipts will only be issued if the purchaser sends an email to onlinestore[at]tu-es-mon-tresor.com requesting a payment receipt. It is not possible to issue a payment receipt for orders that are delivered outside of Japan.
8. Shipping of Merchandise
(1.) Delivery of Merchandise under Services is only available within Japan, Hong Kong and US. (2.) Merchandise ordered with intended delivery in Japan will be dispatched from Japan, and merchandise ordered with intended delivery outside of Japan will also be dispatched from Japan.
9. Shipping costs, Service Charges, and Import duties and taxes
The User shall bear all the shipping costs associated with the delivery of Merchandise, except shipping within Japan for merchandise purchases of total more than ¥30,000 (tax inclusive) will be free of shipping fees. Please refer to Shipping page for detailed shipping costs. Any import duties, customs fees, and taxes that may apply to the shipment are to be paid by the user at the time of delivery.
10. Return of Merchandise
(1.) We do not accept any return or exchange of Merchandise; provided, however, that if at the time of delivery the Merchandise is damaged or defective, or the purchaser receives a wrong product, TRÉSOR will accept a return or exchange of the Merchandise in accordance with this provision. The purchaser shall contact TRÉSOR within 7 days of the receipt of the Merchandise by sending an e-mail with his/her order confirmation number to onlinestore[at]tu-es-mon-tresor.com ending an e-mail that complies with the method specified by TRÉSOR is the only way for an exchange to be accepted. If there is no stock of such Merchandise and a proper exchange is not possible, a return will be accepted and a refund will be made. (2.) For the said return or exchange to be accepted, it is necessary that all the conditions below shall be met. (I.) The Merchandise to be returned or exchanged must be unused. If the tags are missing from the Merchandise, it will not be considered unused. (II.) All the components, attachments, and delivery confirmation for the Merchandise must be returned in the same condition as they were at the time of delivery. (III.) Any other specific details that TRÉSOR may request shall be met.
11. Use of personal information
The personal information collected or known by TRÉSOR belonging to Users of this Site will be treated in accordance with Section 9 regarding the handling of personal information.
13. User's Registered Account
(1.) Users of the Services can create an account (hereinafter referred to as "Account") as a registered user. (2.) It is advised that Users do not disclose the information in their Account to any third party. (3.) Users shall bear full responsibility for the confidentiality and retention of security in regards to the User's Account and all activity that arises from the User's Account. The user agrees to promptly notify TRÉSOR of any issue regarding the safety and/or security of the User's Account. (4.) TRÉSOR shall assume no responsibility whatsoever regarding any damages that may have been incurred from illicit use of the User's Account. (5.) Users of the Services that register an Account for the use of the Services shall agree to provide complete and accurate information (hereinafter referred to as "Registration Information"), and for the maintenance of the completeness and accuracy of the Registration Information shall agree to update Registration Information when necessary. (6.) When the user wishes to delete their Account they will request to do so by sending an e-mail listing their name, address, and phone number to onlinestore[at]tu-es-mon-tresor.com
(1.) Any and all materials, including, but not limited to, images, text, logos, drawings, voice data, video data, and programs (hereinafter referred to as "Contents") posted on this Site are protected by copyrights, trademark rights, and/or other intellectual property rights belonging to TRÉSOR, or a third party by whom TRÉSOR has been granted licenses to use. (2.) It is forbidden to duplicate, alter, divert, distribute, present, develop, or link the Site or its Contents without prior permission from TRÉSOR. (3.) If it is discovered that the Contents belonging to TRÉSOR have been duplicated or diverted without a prior written consent by TRÉSOR, or that any action in breach of Japanese or other country's copyright law has been committed, TRÉSOR may take legal action seek legal protection. (4.) If any conflict or problem with others arises from an action in breach of the Terms & Conditions, the User of this Site shall resolve the issue at his/her own costs and responsibility, without causing any damages, expenses, or detrimental effects to TRÉSOR.
If a User of this Site is in breach of the Terms & Conditions of this Site, or in case that TRÉSOR incurs any losses or damages as a result of use of the Services, the User of this Site shall indemnify TRÉSOR for any and all of these losses or damages.
16. Exemption of Liability
(1.) TRÉSOR neither represents nor warrants completeness, accuracy, applicability, usefulness, or rationality of the Services to be provided through this Site. (2.) TRÉSOR shall not be responsible to Users of this Site and/or any third party for any damages caused by the use of this Site or any modification, termination, interruption, or suspension of this Site. (3.) TRÉSOR shall not be responsible to Users of this Site who directly or indirectly incur losses or damages, regardless of the cause or circumstances, from an action taken by TRÉSOR in compliance with the Terms & Conditions, or in connection with the use of this Site.
17. Indemnity in regards to merchandise
(1.) Except for what is provided in the preceding article, TRÉSOR shall not be liable to any damages, detriments, and/or loss of profits that may be generated from this Service and/or Merchandise to be purchased through this Service, nor guarantee the quality, performance, compatibility with other merchandise, and other functions of this Service and the Merchandise. (2.) In the case that any of the following events occurs, TRÉSOR, at its own discretion, may cancel and nullify the purchase agreement, and shall not be held liable for not providing the Merchandise to the purchaser: (I.) In the case that there are any difficulties in regards to delivery, such as the designated shipping address being unidentifiable. (II.) In the case a system failure occurs resulting in the inability to place an order, an order for the wrong Merchandise, or the acceptance of an excessive number of purchase offers compared to the number that can be accepted. (III.) In the case that any other event occurs that may prevent Merchandise from being provided. (3.) An offer for purchase of Merchandise made by a minor will be deemed being made under the guardians' responsibility. (4.) TRÉSOR cannot be held responsible and shall remain exempt from all liability for physical damage to a shipment, or loss caused by delay of delivery, when conditions beyond the carrier's control are encountered during transit.
(1.) Any correspondence between TRÉSOR and each User regarding the use of the Services in principle will be made only via e-mail to onlinestore[at]tu-es-mon-tresor.com. (2.) E-mail addresses registered to mobile phones may not properly display the messages sent by TRÉSOR. (3.) In the case a question in regards to interpretation of the Terms & Conditions arises, or there is a provision that is not stated in the Terms & Conditions, TRÉSOR and the User will mutually consult the matter in good faith to reach a resolution. (4.) In the case that the consultation regarding a dispute in the preceding clause does not reach a resolution, any and all disputes in regards to the Terms & Conditions and/or the Service will be subject to the exclusive jurisdiction of the Tokyo District Court or Tokyo Summary Court in Tokyo, Japan.